Warranty/Guarantee


​​The Bark Side offers a 30 day guarantee for manufacturing defects. Beyond this time it is considered regular wear and tear. If any items you receive are faulty or damaged, please email alex@thebarksidedogcollars.com.au to notify us. Please include details of the fault/damage and if possible a photo of the fault/damage.




Payments


We accept payments through Square, Paypal and Afterpay. You can access the Afterpay option within the checkout area.




Shipping


We post our items through Australia Post - either via parcel post or priority large letter. If for any reason the postage for your order works out cheaper, you will be refunded the difference.




Returns & Refunds


As our items are handmade and made to order, we are unable to accept returns. For faulty or damaged items, please refer to our Warranty/Guarantee policy.




How can I get my pet featured?


For your chance to have your pet featured on The Bark Side's social media pages, be sure to follow us on Instagram (@leadmetothebarkside) and Facebook (@LeadMeToTheBarkSide) and when posting photos featuring our products be sure to tag us in your photos and use the hashtag #leadmetothebarkside.




How long will my order take to make?


Currently we aim to have your items made within 2 - 3 business days. If there are going to be any delays we will keep you updated.





Frequently Asked Questions

Disclaimer: The Bark Side accepts no responsibility for any damage or injuries that occur during use or misuse of our products. Please ensure that our products are used responsibility and are examined for any wear and tear prior to use. Never leave detachable accessories unattended.

© 2017-2019 The Bark Side.

Follow us here:

  • Facebook Social Icon
  • Instagram Social Icon