The Bark Side offers a 30 day guarantee for manufacturing defects. Beyond this time it is considered regular wear and tear. If any items you receive are faulty or damaged, please email firstname.lastname@example.org to notify us. Please include details of the fault/damage and if possible a photo of the fault/damage.
We accept payments through Square, Paypal and Afterpay. You can access the Afterpay option within the checkout area.
We post our items through Australia Post - either via parcel post or priority large letter. If for any reason the postage for your order works out cheaper, you will be refunded the difference.
Returns & Refunds
How can I get my pet featured?
For your chance to have your pet featured on The Bark Side's social media pages, be sure to follow us on Instagram (@leadmetothebarkside) and Facebook (@LeadMeToTheBarkSide) and when posting photos featuring our products be sure to tag us in your photos and use the hashtag #leadmetothebarkside.
How long will my order take to make?
Currently we aim to have your items made within 2 - 3 business days. If there are going to be any delays we will keep you updated.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Frequently Asked Questions
Disclaimer: The Bark Side accepts no responsibility for any damage or injuries that occur during use or misuse of our products. Please ensure that our products are used responsibility and are examined for any wear and tear prior to use. Never leave detachable accessories unattended.